Frequently asked questions
What is the return policy?
At Faith Bloom, we want you to be delighted with your purchase. If
something isn’t quite right, we’re here to help with a straightforward and fair
return process. Please review our return policy below.
Eligibility for Returns
- Timeframe: Items must be returned within 30
days of delivery to be eligible for a refund or exchange. - Condition: Products must be unused, in
their original condition, with all tags, packaging, and accessories
included. - Proof of Purchase: A valid order number or receipt
is required to process your return.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items (clearly marked
as such at the time of purchase). - Personalized or custom-made
products. - Gift cards.
- Items damaged due to misuse or
improper care.
Return Process
·
Contact
Us: Email our
customer support team at inspire@faithbloomco.com with your order number and reason for return to
request a Return Merchandise Authorization (RMA).
- Pack Your Item: Securely package the item in
its original packaging, including all tags and accessories. - Ship the Item: Send the package to the return
address provided in your RMA email. We recommend using a trackable
shipping service, as we are not responsible for lost or damaged return
shipments. - Processing: Once we receive and inspect
your return, we’ll notify you via email about the approval or rejection of
your refund. Approved refunds will be processed within 7-10 business
days to the original payment method.
Refunds
- Refunds will be issued for the
original purchase price, excluding original shipping costs. - Return shipping costs are the
responsibility of the customer unless the item was received damaged,
defective, or incorrect. - Refunds may take 5-10 business
days to appear in your account, depending on your payment provider.
Exchanges
- If you’d like to exchange an item
for a different size, color, or style, please indicate this in your return
request. Exchanges are subject to product availability. - Faith Bloom will cover the
shipping cost for sending the replacement item if the original item was
defective or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us
within 7 days of delivery at inspire@faithbloomco.com with photos of the
issue. We’ll provide a prepaid return label and arrange for a replacement or
refund upon verification.
International Returns
For international orders, customers are responsible for return shipping
costs and any applicable customs or duties fees. Please ensure compliance with
local regulations when returning items.
Questions?
We’re here to help! If you have any questions about our return policy,
reach out to us at inspire@faithbloomco.com or visit our Help Center.
Last
updated: July 24, 2025
Are any purchases final sale?
Yes, certain items are considered final sale and are not eligible for returns or exchanges. These include:
- Items explicitly marked as “Final Sale” at the time of purchase.
- Personalized or custom-made products.
- Gift cards.
For all other items, you may return them within 30 days of delivery, provided they are unused, in original condition, and include all tags and packaging. Please review our Return Policy for full details or contact us at inspire@faithbloomco.com with any questions.
When will I get my order?
At Faith Bloom, we strive to process and ship your order as quickly as possible. Here’s what you can expect:
- Order Processing: Orders are typically processed within 1-3 business days from the date of purchase.
- Shipping Time:
- Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s progress.
- Delays: While we aim to meet these timelines, occasional delays may occur due to high demand, holidays, or carrier issues.
For specific questions about your order or to check its status, please contact us at inspire@faithbloomco.com with your order number, and we’ll be happy to assist. Visit our Help Center for more details.
Where are your products manufactured?
At Faith Bloom, we partner with trusted manufacturers to ensure our products meet high standards of quality and craftsmanship. Our products are sourced from various locations, both domestically and internationally, depending on the item. Each product is carefully crafted to align with our commitment to quality and customer satisfaction. For specific details about a particular item’s origin, please contact us at inspire@faithbloomco.com with the product details, and we’ll be happy to provide more information. Visit our Help Center for additional support.
How much does shipping cost?
At Faith Bloom, shipping costs depend on your location, the weight and size of your order, and the shipping method selected at checkout. Here’s what to expect:
- Domestic Shipping (U.S.): Standard shipping typically ranges from $5–$15, with rates calculated at checkout based on your order and delivery location. Free standard shipping is available on orders over $50.00 for U.S. customers (restrictions may apply, such as excluding final sale items). Expedited options are available for faster delivery at an additional cost.
- International Shipping: Costs vary by destination, typically ranging from $15–$40, depending on the order and customs requirements. Rates are displayed at checkout.
- Local Options: For local customers, we may offer in-store pickup or local delivery at a lower cost—check availability at checkout.
All shipping charges are clearly shown at checkout before you complete your purchase. For questions about your order’s shipping costs or status, please contact us at inspire@faithbloomco.com with your order number. Visit our Help Center for more details.
Can I modify or cancel my order?
We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us at inspire@faithbloomco.com within 24 hours of placing your order, including your order number and requested changes. Modifications or cancellations are subject to approval and may not be possible if the order has already been processed or shipped. Once shipped, orders cannot be modified but may be eligible for return under our Return Policy. For further assistance, visit our Help Center.
What if my package is lost or damaged?
At Faith Bloom, we want your order to arrive in perfect condition. If your package is lost or arrives damaged, please follow these steps:
- Lost Packages: If your order hasn’t arrived within the expected delivery timeframe (3–7 business days for U.S. standard shipping, 7–21 business days for international), check your tracking number provided in the shipping confirmation email. If the package appears lost, contact us within 30 days of your order date at inspire@faithbloomco.com with your order number, and we’ll investigate with the carrier to locate your package or process a refund/replacement.
- Damaged Packages: If your item arrives damaged, please notify us within 7 days of delivery at inspire@faithbloomco.com with your order number and photos of the damage. We’ll provide a prepaid return label and arrange for a replacement or refund upon verification.
For both cases, we’ll work quickly to resolve the issue. Please review our Return Policy for more details or visit our Help Center for additional support.